Privacy Policy

1. Introduction

Plexura ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our legal services. This Privacy Policy sets out how we collect, use, disclose, and protect your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and applicable legal professional obligations.

This policy applies to clients, prospective clients, website visitors, and any individual whose personal data we process in the course of our operations. If you have questions about this policy, please contact us at privacy@plexuraes.

2. Data We Collect

We may collect the following categories of personal data:

• Identity data: Full name, NRIC or passport number (where required for engagement or AML purposes)
• Contact data: Email address, phone number, mailing address
• Matter data: Information you provide in the course of your legal matter, including documents, correspondence, and instructions
• Technical data: IP address, browser type, pages visited, time on site (collected via cookies and analytics)
• Communication data: Records of email, phone, and written communications with us

3. How We Collect Data

• Directly from you via our contact form, email, or telephone
• Through the course of providing legal services
• Automatically via cookies and website analytics tools
• From third parties where permitted by law (e.g., identity verification services)

4. Purpose and Legal Basis

We process personal data for the following purposes:

• Providing legal services and managing client engagements (contractual necessity)
• Communicating with you about your matter or enquiry (legitimate interest)
• Conducting client due diligence and anti-money laundering checks (legal obligation)
• Maintaining records as required by professional obligations (legal obligation)
• Improving our website and understanding how it is used (legitimate interest, with consent for analytics cookies)
• Sending service-related communications (legitimate interest)

5. Data Sharing

We do not sell your personal data. We may share it in the following circumstances:

• Service providers: IT and hosting providers, document management systems — all bound by data processing agreements
• Professional advisors: Where required in the course of your matter (e.g., barristers, co-counsel) — only with your knowledge
• Regulatory bodies: The Law Society of Singapore or other authorities where required by law or professional obligation
• Courts and government agencies: Where required in the course of legal proceedings

6. Data Protection Measures

• All client data is stored on password-protected, encrypted systems
• Access to personal data is restricted to personnel with a need to access it
• Physical documents containing personal data are stored securely and disposed of properly
• We review our security practices periodically
• In the event of a data breach, we will notify affected individuals and the Personal Data Protection Commission (PDPC) as required

7. Data Retention

We retain client matter files for a minimum of seven years following the conclusion of an engagement, in accordance with professional obligations. Contact enquiries that do not progress to engagement are retained for twelve months. Analytics data is retained in aggregated form only.

8. Cookies

Our website uses cookies to understand how it is used and to improve the experience. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies required for basic site function cannot be disabled.

9. Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent where processing is based on consent
• Request deletion of your data where no longer required (subject to our legal retention obligations)
• Lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg

To exercise any of these rights, contact us at privacy@plexuraes. We will respond within 30 calendar days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.

11. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have done so, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website. Continued use of our services following any update constitutes acceptance of the revised policy. The current version of this policy is always available on this page.

13. Contact

For privacy-related enquiries or to exercise your rights, contact us at:

• Email: privacy@plexuraes
• Address: 20 Cecil Street, #21-07, Singapore 049705